IT department
Our data centre at Sputnik Mall, internet operator services, Microsoft licensed products and corporate IT support.
Role in the shared service centre
The IT Department of Mercury Consulting Service combines corporate systems support and its own infrastructure directions. The company operates a data center in the Sputnik Mall shopping center, provides internet operator services, and develops partnerships for Microsoft licensed products. The team handles user requests, Bitrix24, server environments, and IT asset management. In the shared services centre model, these competencies are aligned with the needs of departments and serviced organizations.
Areas of expertise
IT Support and Corporate Systems
Support for workplaces and corporate systems: Microsoft 365, SharePoint, 1C, Bitrix24, server environment, and IT assets.
- Workstations and corporate systems.
- Bitrix24, automation, and server environment.
- IT assets, GLPI/CMDB, and infrastructure requirements
Own Data Center in Sputnik Mall
Mercury Consulting Service's own data center in Sputnik Mall: infrastructure for corporate systems and technical support.
- Server infrastructure and corporate systems
- Technical condition and equipment support
- Preparation of infrastructure development requirements
Internet and operator services
Mercury Consulting Service's operator activities for providing internet services and connection support.
- Internet connection tailored to organizational needs
- Communication diagnostics and operator coordination
- Agreement on technical and commercial terms
Licensed Microsoft products
Partner direction for licensed Microsoft products: selection, purchase, subscription expansion, and renewal.
- Microsoft 365 and organizational needs
- License selection and subscription options
- License renewal and support
Deliverables
- Configured workplaces, equipment, and applications within the assignment.
- Support of user requests and agreed changes to corporate systems.
- Materials on IT assets, technical requirements, and infrastructure development.
- Agreed requirements for server infrastructure and its support.
- Technical recommendations on the condition of equipment and systems.
- Materials for decision-making on infrastructure development.
- Connection proposal with agreed technical conditions.
- Connection or communication support within the contract and assignment.
- Problem diagnosis and agreed procedure for its resolution.
- Selection of products and licensing options tailored to the organization's needs.
- Commercial proposal for purchase, expansion, or renewal.
- Support for the agreed licensing request.
Scope, deadlines, reporting frequency and responsibilities are agreed as part of the assignment and the terms of engagement.
Team work directions.
Corporate systems and user support.
Support for Microsoft 365, SharePoint, corporate email, 1C, and Bitrix24. Handling requests related to workstations, access, printing, and internet connections.
Bitrix24 and process automation.
Refinement of HR processes, development of request reporting, and support of the corporate portal. Completed changes in HR processes and transfer of reporting to the working system are recorded in the team's work reports.
IT assets and service management.
Inventory of equipment jointly with accounting, reconciliation of fixed asset data, and development of GLPI/CMDB. Preparation of request categories, asset structure, and relationships between infrastructure objects.
Infrastructure architecture and development.
Preparation of technical requirements, comparison of network solutions, interaction with vendors and suppliers. Work with server infrastructure and differentiation between current operation and planned technical maintenance.
From requirements to a solution
Tell us what you need
Describe the service, property or business process that needs attention.
Define the scope
We discuss the available information, required services and expected outcome.
Agree on collaboration
We agree on terms, responsibilities and how we will work together.
Discuss your needs
Tell us what you need — prepare an email or contact our team directly.